Shipping & Delivery

Last updated: March 2025

Production & Lead Time

All Interior Designist furniture is custom-made to order in our Brooklyn workshop. Standard lead times are 6-8 weeks from order confirmation and receipt of deposit. Complex custom pieces may require extended production time.

Shipping Methods

Local Delivery (New York Metro Area)

We offer white glove delivery service for clients in the New York metropolitan area, including:

• Scheduled delivery appointments
• Professional furniture installation
• Placement in room of choice
• Packaging removal
• Minor assembly if required

National & International Shipping

For clients outside the New York area, we arrange shipping through specialized furniture freight carriers. Options include:

• Curbside delivery
• White glove delivery with room placement
• Custom crating for high-value pieces

Shipping Costs

Shipping costs are calculated based on:

• Destination location
• Size and weight of furniture
• Delivery service level selected

Quotes are provided before order confirmation. Shipping costs are in addition to furniture pricing and are the responsibility of the purchaser.

Delivery Timeline

Once your piece is complete, we will contact you to schedule delivery. Typical shipping timelines:

• Local (NYC Metro): 1-2 weeks
• East Coast: 2-3 weeks
• West Coast: 3-4 weeks
• International: 4-8 weeks

Receiving Your Furniture

Upon delivery:

• Inspect all items immediately while delivery team is present
• Note any damage or defects on delivery receipt
• Retain all packaging materials for 48 hours
• Contact us within 48 hours if issues are discovered

Damaged or Defective Items

If furniture arrives damaged or with manufacturing defects:

• Document damage with photographs immediately
• Note damage on delivery receipt
• Contact us within 48 hours
• Do not dispose of packaging materials

We will work with you to resolve issues through repair, replacement of components, or in rare cases, remanufacture of the piece.

Returns Policy

All sales are final. We do not accept returns or offer refunds.

Because each piece is custom-made to your specifications, we cannot accept returns or exchanges. Before ordering, we strongly recommend:

• Reviewing all specifications and dimensions carefully
• Requesting fabric samples or swatches
• Measuring your space to ensure proper fit
• Discussing any concerns with our team

Natural Variations

All of our furniture features natural materials. Please note:

• Wood grain patterns vary and cannot be exactly replicated
• Leather may have natural markings and color variations
• Fabric dye lots may vary slightly from samples
• Minor color variations from photography are normal

These characteristics are inherent to natural materials and are not considered defects.

Insurance

All shipments are fully insured for their stated value. Insurance costs are included in shipping quotes.

International Orders

International clients are responsible for:

• All customs duties and import taxes
• Customs clearance procedures
• Local delivery from port/customs facility

We can work with your customs broker to facilitate smooth importation.

Installation Services

Professional installation is recommended for large pieces. We can coordinate with local installers in most major markets upon request.

Questions

For shipping quotes or questions about delivery, please contact us at support@interiordesignist.com.